It’s clear that a sense of safety and security needs to be adopted and that’s why its important to follow transparent performance management processes. This ensures trust and consistency of approach to springboard from to make good.
Generally speaking:
- People want to do a good job but often either don’t know how to or lack the self leadership ability to improve and think differently.
- The initial step is for the individual to create their own set of guiding principles to good performance.
- Create standards to which each staff member must adhere. This can include everything from client, patient interaction to office behaviour like gossiping, with clear guidelines of consequences if these standards are not adhered to.
- Train team members on effective communication. It’s amazing that despite working in health and social care, the number of people who haven’t a clue as to how to communicate using interpersonal skills.
- Find out what motivates each staff member by eliciting their values. This makes it easier as a leader or manager to learn about the way they think and what drives them.
Understanding how people tick is the trick to making people work together and ensure that your time is spent on 80% of the workforce and not on the 20% of the workforce that are not conforming to the best interest of your organisation.
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